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By completing this purchase you agree to our Terms of Service.
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By completing this purchase you agree to our Terms of Service.
VITAVESSEL LLC, a Delaware limited liability company (our “Company”, “we”, “us”, or “our”), provides at-home well-being testing and related services. The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, these “Terms of Service”), govern your access to and use of www.vitavessel.com (our “Website”), including any features, functionality, and services provided through our obtained from our Website, whether as a guest or a registered user(collectively, our “Services”). “You” and “your” refer to you, as a user of our Services.
Please read these Terms of Service carefully before you use our Services. By using our Services, you accept and agree to bebound and abide by: (a) these Terms of Service and our Privacy Policy; and (b) all applicable laws and regulations, including, without limitation, HIPAA and HITECH (to the extent applicable). If you do not agree to these Terms of Service or our Privacy Policy, you must not access or use our Services.
Our Services are offered and available to users who: (i) are 18 years of age or older; (ii) have the power to enter a binding contract with us and not be barred from doing so under any applicable laws; and (iii) reside in the United States or any of its territories or possessions excluding New York state. By using our Services, you represent and warrant that you are of legal age to form a binding contract with our Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use our Services.
THESE TERMS OF SERVICE REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMIT THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.
YOU AGREE AND ACKNOWLEDGE THAT (I) THE SERVICES CONSIST OF GENERAL HEALTH AND WELLNESS INFORMATION, FOR INFORMATIONAL PURPOSES ONLY, AND ARE NOT A SUBSTITUTE FOR DIRECT HEALTHCARE SERVICES, AND (II) OUR COMPANY DOES NOT PROVIDE MEDICAL ADVICE OR CARE. FURTHER, THE SERVICES DO NOT CONSTITUTE A RECOMMENDATION OR ENDORSEMENT BY OUR COMPANY OF ANY PARTICULAR MEDICAL TREATMENT. IF ANY MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT IS PROVIDED TO YOU BY YOUR HEALTHCARE PROVIDER IN CONNECTION WITH THE SERVICES, SUCH MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT ORIGINATES FROM YOUR HEALTHCARE PROVIDER AND NOT OUR COMPANY. YOU SHOULD CONSULT YOUR HEALTHCARE PROVIDER FOR PERSONALIZED ADVICE REGARDING YOUR HEALTHCARE.
THE SERVICES ARE NOT APPROPRIATE FOR USE IN EMERGENCIES OR ANY SITUATION IN WHICH THE FAILURE OF THE SERVICES COULD LEAD TO DEATH OR BODILY INJURY OF ANY TYPE. IF YOU THINK YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 OR SEEK IMMEDIATE MEDICAL ATTENTION. YOU ARE SOLELY RESPONSIBLE FOR USING THE SERVICES IN A MANNER WHICH IS CONSISTENT WITH ALL APPLICABLE LAWS.
We may revise and update these Terms of Service, and our underlying Services, from time to time, in our sole and absolutediscretion. All changes are effective immediately when we post them and apply to all access to and use of our Services thereafter. Yourcontinued use of our Services following the posting of revised Terms of Service means that you accept and agree to the changes. Youare expected to check this page each time you access our Services so that you are aware of any changes to these Terms of Service, asthey are binding on you. It is your responsibility to review these Terms of Service periodically. IF YOU FIND THESE TERMS OFSERVICE UNACCEPTABLE OR IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE, PLEASE DO NOT USE OURSERVICES.
With respect to our provision of the Services, you may provide us with certain personal information (such as name, postaladdress, e-mail address, or telephone number) and other information related to your health and well-being. By providing suchinformation to us, you verify that such information is true and accurate as of the date of submission.
We seek to respect your privacy and permit you to control the treatment of your information. All information we collect through our Services is subject to our Privacy Policy. By using our Services, you consent to all actions taken by us with respect to your information in compliance with our Privacy Policy. A complete statement of our current Privacy Policy can be found here:www.vitavessel.com . Our Privacy Policy is expressly incorporated into these Terms of Service by reference.
Subject to applicable state and federal law, including but not limited to our obligations under HIPAA and HITECH (to the extent applicable), we reserve the right to withdraw or amend our Services, and any functionality or material we provide through our Services, in our sole and absolute discretion, without notice. We will not be liable if, for any reason, all or any part of our Services are unavailable at any time or for any period. From time to time, we may restrict access to some parts of our Services, or the entirety of our Services, to users, including registered users.
You are responsible for:
Our Company offers at-home well-being testing and related services. Please note that neither the Services, including any products obtained through the Services, nor the statements made about them on the Website have undergone evaluation by the United States Food and Drug Administration. The Services are not formulated to diagnose, treat, cure, or prevent any disease. For personalized medical or health-related guidance, you must consult your physician or another qualified healthcare professional.
The Services also provide for the purchase of certain laboratory testing Services ("Test Services"). In order to obtain Test Services, you may be required to create an account on the Website and provide certain information, including an assessment from yourhealthcare provider. Test Services will only be provided if approved. For at-home Test Services, use the purchased collection kit,following all instructions provided. Failure to follow instructions may result in processing issues or inaccurate readings. Sending a sample indicates consent for Test Services, agreement to these Terms of Service, and authorization for data transmission to relevant parties. Results from the Test Services will be available for review in your account unless otherwise stipulated within the Services.These results are for informational, educational, and wellness purposes, not for disease diagnosis or treatment. Accuracy of any Test Services is not guaranteed, and consultation with your healthcare provider and/or confirmatory diagnostic testing is recommended. For more information, contact us or a licensed healthcare professional.
Our Company may provide certain products and services through a subscription model consisting of a series of scheduled purchases at specified intervals, facilitated by a fixed periodic charge (each a “Product Subscription”) Your Product Subscription will seamlessly continue, with your chosen payment method being charged for each subsequent subscription period as set forth within the Services. Opting for this subscription option authorizes us to process periodic charges, respecting the selected subscription frequency,until you communicate your intention to cancel or modify your payment method in accordance with these Terms of Service. Such changes will be effective after a reasonable processing period consistent with our standard policies and procedures. We retain the right to adjust Product Subscriptions at our sole discretion, introducing modifications at any time. Any alterations to your Product Subscription will be implemented upon 30 days’ notice sent to the email you provided during enrollment in the Product Subscription, unless otherwise stipulated in these Terms of Service. Sales taxes and other government-mandated fees are not included in the subscription price and maybe incorporated or adjusted as per legal requirements without prior notice. Opting for a Product Subscription involves automatic monthly or periodic recurring charges to your payment method. By enrolling in these programs, you authorize our Company to continue processing recurring charges, including applicable shipping fees and taxes, until you provide prior cancellation notice or update your payment method. In case of a declined payment, your Product Subscription will be temporarily placed on hold for seven (7) days. If the payment issue persists after the second attempt, your Product Subscription will be canceled. To cancel your Product Subscription, you can (i) log in to your account and follow the cancellation procedures, or (ii) contact us via email at contact@vitavessel.com. Standardcall rates may apply. We recommend cancelling with as much lead time as possible before the scheduled recurring charge date to avoid unwanted charges.
Prior to placing an order for any Services, you should thoroughly read the descriptions of such Services and any related requirements. Please be aware that our Company maintains the right to refuse or cancel any order for any reason and to limit the quantity of items that can be purchased per person, household, or order, in our sole and absolute discretion. Prices and availability are subject to change without prior notice, in our sole and absolute discretion. Circumstances leading to order cancellations include limitations on the quantities available for purchase or inaccuracies or errors in pricing information. Additionally, we may require further verifications or information before accepting an order. If any part of your order is canceled, or if additional information is required to validate your order, we will notify you. In instances where your order is canceled after your credit or debit card has been charged, we will issue acredit to your card for the amount charged in accordance with our standard policies and procedures.
Pricing for our Services may be subject to occasional adjustments. You acknowledge that the prices for our Services may vary based on discounts or promotions that may not be applicable to all users. Our Company strives for accuracy in pricing information, but occasional errors or inaccuracies may occur. In the event of an incorrect price or information due to an error, we reserve the right to refuse or cancel orders for that item, in our sole and absolute discretion. If such a situation arises, we will contact you to provide instructions or cancel the order, with notification of the cancellation.
Payments for Services can be made through credit cards, debit cards, or other methods approved in our sole and absolutediscretion. Our Company reserves the right to accept or refuse any payment type at any time. When purchasing Services, you must provide valid credit or debit card information on the Website, including your card number, expiration date, CVV information, billing address, and cardholder name ("Payment Information"). By submitting Payment Information, you authorize our Company to charge your payment method for any fees related to your order, including applicable taxes. You confirm the legal right to use the designated payment method(s), and you will pay charges incurred at posted prices, including shipping, handling charges, and applicable taxes. Wereserve the right to cancel any order at any time. If your payment method has already been charged and your order is canceled, you will receive a credit for the charge to your payment method. We are not responsible for charges applied by your payment method issuer due to order processing, authorization refusal, or delays/non-delivery resulting from validation checks.
Our Company utilizes a third-party payment processor ("Payment Processor") for processing payments. Payment processing is subject to the terms, conditions, and privacy policies of the Payment Processor, in addition to these Terms of Service. By submitting Payment Information, you grant us the right to provide such information to our Payment Processor.
For customers within the United States, our Company handles the shipping of your purchases through the Website. While standard shipping is free within the continental United States, special and expedited shipping and handling charges, as specified during the ordering process, are your responsibility. These charges cover processing, handling, packaging, shipping, and delivery costs. Free or reduced-price shipping may be offered for qualifying orders, as indicated on the description page for the relevant products and services.
Our Company does not assume liability for any shipment delays. Additionally, our shipping services are restricted to locations within the United States.
Title to products ordered through the Services is transferred to you upon shipping, and any risk of loss transfers immediatelyafter delivery to the common carrier. Providing accurate shipping information and a valid phone number or email address is yourresponsibility. If any product is returned due to incorrect shipping information provided by you, you will be responsible for any additional shipping fees or related charges for returning the Product to us or resending it to you.
Our Services (including, without limitation, all aggregate and derivative data, information, software, text, displays, images,video, and audio, and the design, selection, and arrangement thereof), are owned by our Company, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish,download, store, or transmit any of the material accessed through our Services, except as follows:
You must not:
Our Company’s name and certain other names, logos, and phrases used in connection with our Services, and all related names,logos, product and service names, designs, and slogans are trademarks of our Company or its affiliates or licensors. You will not use such marks without the prior written permission of our Company. All other names, logos, product and service names, designs, and slogans used in connection with our Services are the trademarks of their respective owners.
You may use our Services only for lawful purposes and in accordance with these Terms of Service. You agree not to use our Services:
Our Services may contain message boards, chat features, personal web pages or profiles, forums, bulletin boards, and other interactive features that allow users to post, submit, publish, display, or transmit to other users or other persons content or materials(collectively, “User Contributions”) on or through our Services.All User Contributions must comply with the Content Standards set out in these Terms of Service.Any User Contribution you post through our Services will be considered non-confidential and non-proprietary. By providing any User Contribution within our Services, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors, and assigns the right to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any such material for any purpose.
You represent and warrant that:
Subject to applicable state and federal law, including but not limited to our obligations under HIPAA and HITECH (to the extent applicable), and the terms and conditions of our Privacy Policy www.vitavessel.com , we have the right to:
These content standards apply to any and all User Contributions. User Contributions must in their entirety comply with all applicable federal, state, local, and international laws and regulations. Without limiting the foregoing, User Contributions must not:
If you believe that any User Contributions or other content within the Services violate your copyright, you must send us a notice of copyright infringement and we will take appropriate actions as required by the Digital Millennium Copyright Act (the “DMCA”) and other applicable intellectual property laws. It is the policy of our Company to terminate the user accounts of repeat in fringers. To be effective, the notification must be in writing and contain the following information (DMCA, 17 U.S.C. §512(c)(3)): (1) Physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (2) Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site; (3) Identification of the material that is claimed to be infringing or to be thesubject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient topermit the Company to locate the material; (4) Information reasonably sufficient to permit the Company to contact the complaining party, such as an address, telephone number, and, if available, an email address at which the complaining party may be contacted; (5) A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (6) A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
The information presented on or through our Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other user of our Services, or by anyone who may be informed of any of its contents.
Our Services may include content provided by third parties, including materials provided by other users, and third-partylicensors, syndicators, aggregators, and/or reporting services. All statements and/or opinions expressed in these materials, and all articlesand responses to questions and other content, other than the content provided by our Company, are solely the opinions and theresponsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of our Company.We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.
Certain content expresses the views of our Company and its employees and agents only and no other person or entity. Relianceon such content will be on an “as is” basis. You may not rely on the quality, accuracy, or reliability of any content.
You may link to our Website, so long as you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part without our express written consent.
Our Website may provide certain social media features that enable you to:
If our Services contain links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked within our Services, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.
Subject to applicable state and federal law, including but not limited to our obligations under HIPAA and HITECH (to the extent applicable), and the terms and conditions of our Privacy Policy www.vitavessel.com , we may create, use, license, sell, orotherwise share aggregated, de-identified information derived, in part, from your data, information, and Protected Health Information(as defined under HIPAA and HITECH, “PHI”), if any, and other data (collectively, “De-identified Information”) with our subsidiaries, affiliates, partners, customers, investors, and contractors for any purpose. You agree and acknowledge that our Company is the sole and exclusive owner of any De-identified Information created by our Company and that you have no ownership or other intellectual property rights in or to such De-identified Information.
The owner of our Services is based in the State of Arizona in the United States. We provide our Services for use only by persons located in the United States excluding New York state. We make no claims that our Services or any of its content are accessible or appropriate outside of the United States. Access to our Services may not be legal by certain persons or in certain countries. If you access our Services from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.
You understand that we cannot and do not guarantee or warrant that any interaction with our Services will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, MOBILE DEVICE, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF OUR SERVICES OR ANY SERVICES OR ITEMS OBTAINED THROUGH OUR SERVICES OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.
YOUR USE OF OUR SERVICES, CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH OUR SERVICES IS AT YOUR OWN RISK. OUR SERVICES, CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH OUR SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANYKIND, EITHER EXPRESS OR IMPLIED. NEITHER OUR COMPANY NOR ANY PERSON ASSOCIATED WITH OUR COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY,RELIABILITY, QUALITY, ACCURACY, NON-INFRINGEMENT, TITLE, OR AVAILABILITY OF OUR SERVICES. WITHOUT LIMITING THE FOREGOING, NEITHER OUR COMPANY NOR ANYONE ASSOCIATED WITH OUR COMPANY REPRESENTS OR WARRANTS THAT OUR SERVICES, CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH OUR SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SERVICES OR THE SERVER THAT MAKES OUR SERVICES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT OUR SERVICES OR ANY SERVICES OR ITEMS OBTAINED THROUGH OUR SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
OUR COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED,STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY,NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
OBTAINING ANY MATERIALS THROUGH THE USE OF OUR SERVICES IS DONE AT YOUR OWN DISCRETION AND AT YOUR OWN RISK. WE WILL HAVE NO RESPONSIBILITY FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY CONTENT, MATERIALS, INFORMATION, OR SOFTWARE.
IN NO EVENT WILL OUR COMPANY, ITS AFFILIATES, OR ANY OTHER RESPECTIVE LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, DIRECTORS, SHAREHOLDERS, MANAGERS, OR MEMBERS BE LIABLEF OR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE,OR INABILITY TO USE, OUR SERVICES, ANY WEBSITES LINKED TO IT, ANY CONTENT PROVIDED THROUGH OUR SERVICES, OR ANY SERVICES OR ITEMS OBTAINED THROUGH OUR SERVICES, INCLUDING ANY DIRECT, INDIRECT,SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT(INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE. SUCH LIMITATION OFLIABILITY WILL INCLUDE, WITHOUT LIMITAITON, ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGEARISING OUT OF THESE TERMS OF SERVICE AND ANY VIOLATION BY YOU OF ANY FEDERAL, STATE, OR LOCAL LAWS, STATUTES, RULES, OR REGULATIONS, EVEN IF WE HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
You agree to defend, indemnify, and hold harmless our Company, its affiliates, subsidiaries, licensors, and service providers,and each of its and their respective officers, directors, managers, members, employees, contractors, agents, licensors, suppliers,successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Service or applicable law, your User Contributions, or your or use of our Services.
PLEASE READ THIS BINDING ARBITRATION REQUIREMENT CAREFULLY. IT AFFECTS YOUR RIGHTS.Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than a court does, and is subject to very limited review by courts.
Any legal suit, action, or proceeding arising out of, or related to, these Terms of Service, our Privacy Policy, or our Services will be instituted exclusively according to this binding arbitration provision. You agree to arbitrate ALL DISPUTES AND CLAIMS between us arising out of or relating to these Terms of Service, our Privacy Policy, or our Services (each, a “Dispute”) and that all Disputes will be processed pursuant to this binding arbitration agreement. The types of Disputes we agree to arbitrate are intendedto be broadly interpreted. It applies, without limitation, to: (a) claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory; (b) claims that arose before these or any prior Terms of Service (including, without limitation, claims relating to advertising); (c) claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and (d) claims that may arise after the termination of these Terms of Service.
For the purposes of this arbitration agreement, references to our Company and “us” include our respective subsidiaries,affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or products under these Terms of Service or any prior agreements between us.
Notwithstanding the foregoing, either party may bring an individual action in small claims court. This arbitration agreement does not preclude your bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf. YOU AGREE THAT, BY AGREEING TO THESE TERMS OF SERVICE, YOU AND OUR COMPANY ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION. These Terms of Service evidence a transaction or website use in interstate commerce, and thus the Federal Arbitration Act(“FAA”) governs the interpretation and enforcement of this provision. This arbitration provision will survive termination of these Terms of Service.
A party who intends to seek arbitration must first send, by U.S. certified mail, a written notice of any Dispute (“Notice”) to the other party. A Notice to our Company should be addressed to the address set forth on our Website and must describe the nature and basis of the Dispute and set forth the specific relief sought (“Demand”). If our Company and you do not reach an agreement to resolve the Dispute within 30 days after the Notice is received, you or our Company may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by our Company or you will not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or our Company is entitled.
All unresolved Disputes will be determined and settled by binding arbitration before an independent arbitrator selected bythe parties. The arbitration hearing will occur at a time and place convenient to the Parties in Maricopa County, Arizona, within 30 daysof selection or appointment of the arbitrator. The arbitration will be governed by applicable rules of the American Arbitration Association(“AAA”) in effect on the date of the first notice of demand for arbitration. Notwithstanding any provisions in such rules to the contrary,the arbitrator will issue findings of fact and conclusions of law, and an award, within 15 days of the date of the hearing, unless the parties otherwise agree. The Parties will select the arbitrator from a panel list made available by the AAA. If the Parties are unable to agree toan arbitrator within ten days of expiration of the 30-day negotiation period referenced above, the arbitrator will be chosen by alternatively striking from a list of five arbitrators obtained by our Company from the AAA. The party that delivered the Notice will have the first strike.
The prevailing or successful party to any Dispute is entitled to recover all expenses of arbitration, including, without limitation,reasonable attorneys’ fees, witness fees, administrative fees, and arbitrator’s fees.
You waive any and all objections to the exercise of jurisdiction over you by any courts and to venue in such courts pursuant to the foregoing arbitration agreement.
All matters relating to our Services, our Privacy Policy, or these Terms of Service and any dispute or claim arising there fromor related thereto (in each case, including non-contractual disputes or claims), will be governed by and construed in accordance with the internal laws of the State of Arizona without giving effect to any choice or conflict of law provision or rule (whether of the State of Arizona or any other jurisdiction).